Booking & stay
Terms for our rooms and services
These General Terms and Conditions of Sale (hereinafter the “Terms and Conditions”) govern the accommodation and services provided by La Canopée, a guest house & spa located in 13360 Roquevaire, France. Any booking implies full and unconditional acceptance of these Terms and Conditions.
La Canopée
Chemin des Restanques, 13360 Roquevaire, France
Tel.: +33 7 83 09 06 03 — Email: contact@lacanopee-provence.com
SIRET: 51990140900036
These Terms and Conditions define the rights and obligations of the parties in connection with the rental of guest rooms, additional services (breakfast, spa, services upon request), and any ancillary sales offered through the website or by direct contact.
Bookings may be made:
A booking becomes confirmed and binding upon receipt of a deposit or full payment, in accordance with the terms specified at the time of booking, and confirmation of availability.
Prices are stated in euros, including all applicable taxes (VAT included where applicable), for the accommodation and services expressly included in the selected offer. Any applicable tourist tax is charged separately in accordance with current local regulations.
Any outstanding balance is payable in accordance with the terms communicated at the time of booking (before arrival or upon arrival). We accept the payment methods indicated on the website or agreed during our correspondence (bank card, bank transfer, or other methods by prior agreement).
Unless otherwise stated in your booking confirmation:
Any change of dates is subject to availability and written approval. In the event of cancellation by the property due to unforeseen major circumstances, guests will receive a full refund or be offered an equivalent stay.
In the event of a late arrival, please inform us in advance.
The number of guests staying in each room may not exceed the capacity specified at the time of booking. La Canopée is a peaceful property, and guests are kindly asked to respect other guests, our neighbours, and the house rules (no smoking in the rooms; pets are permitted only upon prior request and approval).
La Canopée undertakes to use reasonable care in providing its hospitality services and maintaining shared facilities (swimming pool, spa). Guests remain responsible for their valuables. To the extent permitted by law, we accept no liability for theft or damage attributable to the guest or to a third party.
Guests are responsible for any damage caused to the accommodation, furnishings, or equipment during their stay.
In accordance with Article L221-28 of the French Consumer Code, the 14-day right of withdrawal does not apply to accommodation services provided on a specific date or during a specific period. The cancellation conditions set out above therefore apply.
Any complaint must be submitted in writing to contact@lacanopee-provence.com as soon as possible. If no satisfactory response is received, consumers may refer the matter, free of charge, to a consumer mediator: [mediator's details — to be completed] or via the European platform: ec.europa.eu/consumers/odr.
The processing of personal data relating to bookings is described in our Privacy Policy.
These Terms and Conditions are governed by French law. In the event of a dispute, and following an attempt to reach an amicable settlement, jurisdiction shall lie with the courts having jurisdiction over the registered address of the property, subject to any mandatory consumer protection provisions.
Last updated: May 2026 — please complete the mediator's details and confirm the applicable terms and conditions with your legal adviser.