Privacy policy

This policy explains how La Canopée (« we », « the property ») processes personal data when you use lacanopee-provence.com, contact us or book a stay.

Data controller

La Canopée — Guest house & spa
Chemin des Oliviers, 13260 Cassis, France
Email: contact@lacanopee-provence.com

Data we collect

Depending on your interaction, we may process:

• Identity & contact: name, email, phone number;
• Booking: stay dates, number of guests, preferences, related messages;
• Contact form: message content and details you provide;
• Browsing: technical data (IP address, browser, pages viewed) via cookies or analytics where enabled;
• Payment: card data is handled by payment or booking providers; we do not store full card details on our servers.

Purposes and legal bases

• Handling enquiries and bookings — contract or pre-contractual steps (GDPR Art. 6(1)(b));
• Guest relationship (welcome, billing, stay follow-up) — contract performance;
• Legal obligations (accounting, fraud prevention) — Art. 6(1)(c);
• Marketing & newsletter — only with your consent (Art. 6(1)(a)), withdrawable at any time;
• Site security & statistics — legitimate interest or consent for non-essential cookies.

Recipients

Data may be shared where necessary with:

• web hosting and technical providers;
• online booking software (e.g. Smoobu);
• payment or email service providers;
• competent authorities when required by law.

We do not sell your personal data.

Retention

• Contact without booking: up to 3 years after last exchange;
• Guest / booking data: for the stay plus archiving per tax and accounting rules (often 10 years for records);
• Newsletter: until unsubscribe or 3 years of inactivity;
• Cookies: as stated in our cookie banner (consent typically up to 13 months).

Transfers outside the EU

Some providers may be located outside the EU. We ensure appropriate safeguards (standard contractual clauses, adequacy decisions or equivalent).

Your rights

Under GDPR you may request access, rectification, erasure, restriction, objection, portability and withdrawal of consent. Contact: contact@lacanopee-provence.com. We may ask for proof of identity where reasonably needed.

You may lodge a complaint with your local supervisory authority (in France: CNIL).

Cookies

We use cookies necessary for the site to work (session, language, security). Analytics or social cookies are only set with your consent where applicable. You can adjust your browser settings to refuse non-essential cookies.

Security

We apply appropriate technical and organisational measures (restricted access, HTTPS, backups) to protect your data.

Children

The site is not aimed at under-16s without parental consent. We do not knowingly collect children's data without parental authorisation.

Changes

We may update this policy. Please check the date below and revisit this page periodically.

Last updated: May 2026. Questions: contact@lacanopee-provence.com.